Returns & Refund Policy

Your satisfaction is our top priority. We ensure a transparent and fair process for all our customers.

7-Day Return

Request a return or exchange within 7 days of receiving your order.

Hassle-Free Exchange

Immediate replacement for any faulty or defective products received.

100% Refund

Full money-back guarantee if we are unable to provide a solution.

Return Eligibility

To be eligible for a return or refund, please ensure the following conditions are met:

The item must be in the same condition that you received it.
The product must be in its original packaging, including the box and all accessories (cables, manuals, etc.).
The product must not have any additional scratches, marks, or damage caused after delivery.
Proof of purchase (order ID or invoice) must be provided.

Non-Returnable Items

Due to hygiene reasons, used Earbuds and Headphones cannot be returned unless they have a confirmed technical fault. Additionally, returns based on a "Change of Mind" are not applicable for gadgets once the seal is broken.

The Refund Process

If your return is approved, we follow a simple three-step reimbursement process:

Initiate Claim

Quality Inspection

Once the parcel reaches our warehouse, our technical team will inspect the product to verify the claim.

Reimbursement

After successful inspection, your refund will be processed within 3-5 working days via JazzCash, EasyPaisa, or Bank Transfer.

Shipping Costs

If the product is faulty or incorrect, Alahmar Shop will cover all return shipping costs. However, if a return is requested for other reasons, the customer is responsible for the return delivery charges.